Contact us

Assistance

For any request for ASSISTANCE during your stay, you must IMMEDIATELY inform the medical assistance centre
Logo Assistance

Dedicated phone number 7/7 and 24h/24

Assistance service

01 48 82 62 27
(from France)
+33 1 48 82 62 27
(from abroad)
medical@mutuaide.fr
Important: Unless you call beforehand, your medical file cannot be processed.

Claim

In order to declare an INSURANCE claim, we invite you to do so via this website.
Logo Indéminsation

Tuesday and Thursday from 2 p.m. to 5 p.m.

Claims support

05 32 09 63 73
(from France)
+33 5 32 09 63 73
(from abroad)
sinistre@xplorassur.com
8-10 rue du pont de Tounis
31000 Toulouse
Important: The declaration must be made within 5 BUSINESS DAYS following occurrence of the insurance case.
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